Dead on Arrival (DOA)
Customers should contact our servise within 7 days upon receipt of goods for DOA situation.
Special Notes:
The outer packing is broken or out of shape
– Immediately file a case upon the broken package to the courier company and get a confirmation in a form of a paper proof with stamp on it.
– required information, we will either provide a replacement or a full refund, de Send us the pictures of the received items/package with detailed information describing the issue, along with the aforementioned paper proof and case number with which we can quickly confirm the case.
– After verifying all the pending upon your requirement. The outer packing is in a good shape while the item is not working.
Missing item(s), wrong item(s) or incorrect package sent
Please carefully check the contents and the weight of the parcel before signing it. For any issues, please contact our servise with the information below:
1. Email us with your order number and the product code (SKU number).
2. Please send us the clear pictures of the outer packaging, the shipping label, weight of the package and the item you receive.
7-14 Days Disliked item
If you are not satisfied with your purchase and the product is still in brand new conditions, you can simply return and refund. Please note customers are responsible for returning shipping fee. We will either provide a replacement or a refund (shipping fee excluded), depending upon your requirement after receiving the exchanged item of your order.